(859) 429-8343
565 E New Circle Rd, Lexington, KY 40505
Monday – Saturday 8:00 am – 8:00 pm
Closed – Sunday

Terms & Conditions

SMART BRAIDS > Terms & Conditions
Box Braids

Our terms & Conditions

565 E NEW CIRCLE RD ST 4

LEXINGTON KY 40505

859-429-8343

General Policy

  • Both Appointments and Walk-ins Accepted
  • If you are unable to keep your appointment, please call to cancel or reschedule at least 24 hours in advance
  • We take customers on a first come, first serve basis, unless:
  • The customer scheduled an appointment for a specific time
  • The customer chooses a stylist other than the one on the line
  • The stylist on the line cannot do the style chosen by the customer
  • We reserve the right to refuse service at any time to any of our customers regardless of whether the customer has an appointment or is a walk-in.
  • Our shop is a smoke-free facility.
  • No alcohol is allowed in any of our shop at anytime
  • Any items brought into the shop is not our responsibility. It is our policy to only hold found items for 24 hours before removing them from the shop. It is the customer’s responsibility to pick the item up within 24 hours.
  • For Security reasons, we do not accept any payments outside the shop.
  • We will immediately call Authority (Police) for any Counterfeit bills.

Disclaimer:  Please, be advised that the styles in magazines or seen on other patrons may vary based on each person; therefore, we do NOT GUARANTY that our designs will look exactly like those in magazines or on other customers. Price and duration of services are subject to change without notice. All prices are FINAL.

Customers with Children

Appointments can last anywhere from 1-8 hours, please do not bring your children unless they are having their own hair braided. If you must bring your children, it is your responsibility to provide quiet entertainment that keeps your children seated and out of the way as we do not have the facility to care or watch your children.

We are not responsible for your child’s safety at any time inside the shop if they are not having their hair braided.

Our advice to parents with small children: Younger children tend to take a shorter amount of time and cry less or not at all if the parents do not stay inside the shop while they are getting their hair braided. Please leave your children with food and drink and we will be happy to call at the close of your child’s appointment.

Disclaimer:  Please, be advised that the styles in magazines or seen on other patrons may vary based on each person; therefore, we do NOT GUARANTY that our designs will look exactly like those in magazines or on other customers. Price and duration of services are subject to change without notice. All prices are FINAL.

Cellular Phone Usage

Be mindful of our other customers and stylists inside the shop and keep your voice down while using your phone. While your hair is being braided, please turn your ringer down or change to vibration mode. 

Electronic Devices

We are not responsible to any damage or items being lost inside our shop.

We welcome the usage of electronic devices while getting your hair braided, however we do request the volume be turned down so our other customers are not disturbed.

Customers with Discounts

All discounts must be presented to the stylist before the cost is determined.

Discounts are only available on regular prices not on already discounted prices.

Any prices must be verified and accepted between the stylist and customer before the stylist starts work on your hair.

Only one discount per customer per visit will be accepted.

We will not accept any discounts once we start braiding your hair. 

Disclaimer:  

Please, be advised that the styles in magazines or seen on other patrons may vary based on each person; therefore, we do NOT GUARANTY that our designs will look exactly like those in magazines or on other customers. Price and duration of services are subject to change without notice. All prices are FINAL.

Refund Policy

Styles are expected to last 1-4 weeks (examples: cornrows, goddess braid etc )

ABSOLUTELY NO REFUND:

 

  • Styles expected to last 6-8 weeks (example: single braids)
  • 1st week: we will repair at no charge
  • 2nd-3rd week: we will repair at a moderate cost, depending on what is needed
  • 4th week and beyond: you will be charged the full price

Customer has the right at any time to view the quality of our service. Please ask for a mirror to view the front and back and request any changes before leaving the shop. We will be happy to answer any questions you may have or perform any changes at your request. Once you leave the shop, our refund policy takes effect.

 

Disclaimer:  

Please, be advised that the styles in magazines or seen on other patrons may vary based on each person; therefore, we do NOT GUARANTEE that our designs will look exactly like those in magazines or on other customers. Price and duration of services are subject to change without notice. All prices are FINAL.

Our mission

Making people feel good about themselves in an atmosphere of innovation and excellence, enriching our clients, our community and ourself.

Our promises

You, the client, are our guest you deserve the very best hair-care services and products. Therefore we promise to:

Make you feel welcome and appreciated

Be on time and enthusiastic

Make you the focus of our attention

Continuously seek new ideas, skills and inspiration

Listen and make suggestions you feel comfortable with

Give you services that are technically perfect and artistically innovative

Provide a unique and exciting ambiance in an immaculate environment

Nurture and promote each other to build harmony, trust and success

Inform you about the benefits of our salon, our products and our services.

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